ORDER PROCESSING:
Orders are dispatched from our warehouse in Nelson on the same day during weekdays or the next business day on public holidays.
Small Parcels are targeted for overnight delivery, however this is NOT guaranteed
Rural, larger & dangerous goods (ie: aerosols) may take 1-3 days.
Parcels may also take longer on public holidays and weekends or rural deliveries.
Parcels sent on Fridays are delivered on Monday. There are no Saturday deliveries.
DOMESTIC SHIPPING RATES AND ESTIMATES:
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. Orders are eligible for FREE shipping when checkout is more than $100. To a maximum of $25 shipping fees.
We don't charge extra for dangerous goods. However, the delivery could take longer for these orders.
NO INTERNATIONAL SHIPPING AVAILIBLE.
REFUNDS, RETURNS AND EXCHANGES
We accept returns up to 7 days after delivery, if the item is unused and in its original condition, we will refund the full order amount minus the shipping costs for the return. In the event that your order arrives damaged in any way, please email us as soon as possible at info@thefrizz.nz with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution, please see our full returns guide here.
If you have any further questions, please don't hesitate to contact us at info@thefrizz.nz